Ev999 Privacy Policy — Your Data Is Our Responsibility

1 Introduction

Ev999 ("we", "us", "our") takes your privacy seriously. This Privacy Policy explains what information we collect when you use the ev999 website or mobile app, why we collect it, and how we keep it secure.

By using the ev999 platform, you agree to this Privacy Policy. If you do not accept this policy, please refrain from using our services and contact us with any questions.

2 Data Collection

Ev999 collects two types of data from you — information you provide directly, and information collected automatically while you use the platform.

Information You Provide

• Registration Details: Name, mobile number, email address, date of birth.
• Identity Verification (KYC): National ID or passport details.
• Payment Details: bKash/Nagad/Rocket number or bank account details.
• Contact Information: Messages or complaints submitted to support.

Automatically Collected Data

• Device information: Device model, operating system, and browser type.
• Log Data: IP address, login time, pages visited, session duration.
• Gaming activity: Betting history and win/loss records.
• Cookie Information: Browsing preferences and session cookies.

3 Use of Data

Ev999 uses collected data only for specific, legitimate purposes. We never use your information beyond what is necessary.

• Account Management: Login, password reset, and account verification.
• Payment Processing: Confirming deposits and processing withdrawals.
• Security & fraud prevention: Detecting suspicious activity and preventing multiple accounts.
• Customer Support: Complaint resolution and customer support.
• Legal obligations: Meeting the requirements of regulatory authorities.
• Service improvement: Analyzing and improving platform performance.
• Promotional Communications: Notifying you of special offers and bonuses (opt-out available).

4 Data Sharing

Ev999 may share data in limited and controlled circumstances. These are outlined in detail below.

When Data May Be Shared

• Payment Processor: Necessary data is shared with bKash, Nagad, Rocket, or your bank to complete transactions.
• Legal obligations: Data may be disclosed pursuant to a court order or government directive.
• Fraud Investigation: Limited information may be shared with international anti-fraud organizations.
• Technology providers: Server hosting or IT service providers may process data under contract.

5 Data Retention

Ev999 retains your data only for as long as necessary. Information is kept while your account is active and may be retained for up to 5 years after account closure, in accordance with legal obligations.

• Active account data: retained until the account is closed.
• Financial transaction records: 5 years (as required by law).
• KYC documents: 5 years.
• Log files and session data: 90 days.
• Marketing communication records: 30 days after opt-out.

After the retention period, data is permanently deleted or fully anonymized.

6 Cookie Policy

Ev999 uses cookies on its website and app. Cookies are small text files stored on your device that help improve the platform's functionality.

Types of Cookies We Use

• Essential Cookies: Maintaining login sessions and security tokens — the site cannot function without these.
• Analytics cookies: Counts how many users visit each page. No personal identity is recorded.
• Functional Cookies: Remembers your language preference and display settings.

Cookies can be disabled through your browser settings, though some platform features may not function properly as a result.

7 Your Rights

Under ev999's Privacy Policy, you have certain important rights that we are committed to upholding.

• Right to Access: You can request to see what information ev999 holds about you.
• Right to rectification: You may request corrections to any inaccurate or outdated information.
• Right to erasure: You may request deletion of your data after account closure (except where retention is required by law).
• Right to object to processing: You may object to the use of your data for specific purposes.
• Marketing opt-out: You can unsubscribe from promotional messages at any time.
• Data portability: You may request a copy of your data in a specific format.

8 Children's Privacy

Ev999 is an 18+ platform. We do not knowingly collect data from anyone under the age of 18. If we become aware that a minor's data is held in our system, the account will be closed and the data deleted.

Parents are encouraged to set a PIN or password on devices used by minors and to restrict their access to online gaming platforms.

9 Security Measures

Ev999 uses industry-standard technology to protect your data. Our security layers are outlined below.

• 256-bit SSL/TLS Encryption: All data transfers are encrypted.
• Two-factor authentication (2FA): An additional layer of security at login.
• Firewall & Intrusion Detection: Unauthorized access is blocked automatically.
• Regular security audits: Regular audits conducted by third parties.
• Password Hashing: Passwords are never stored in plain text.
• Data Backup: Secure, encrypted backups are maintained on a regular basis.

10 Third-Party Links

The ev999 platform may reference third-party services such as payment gateways or game providers. These third parties maintain their own privacy policies.

Ev999 is not responsible for the data protection practices of third parties. However, we ensure that all service providers we work with adhere to appropriate data protection standards.

11 Changes & Updates

Ev999 may update this Privacy Policy as needed. If significant changes are made, you will be notified via your registered email or SMS, and the "Last Updated" date at the top of this page will be revised.

Continued use of the platform after any changes are made will be considered acceptance of the updated policy. We encourage you to check this page regularly.

12 Contact

For any questions, complaints, or requests to exercise your rights regarding this Privacy Policy, please contact us using the details provided below.

• Email: support@ev999.wine
• Response time: Within 30 business days.
• Live Chat: 24/7 Bangla support is available on the platform.